1. Agreement
These Terms of Service ("Terms") are an agreement between you and Andres Olguin LLC ("LaunchGrid," "we," "us," or "our"), based in Albuquerque, New Mexico. They govern your use of the launchgrid.ai website, the LaunchGridOS platform at os.launchgrid.ai, and any subscription you purchase (together, the "Service"). By creating an account or purchasing a subscription, you agree to these Terms and to our Privacy Policy.
You must be at least 18 and using the Service for business purposes.
2. The Service
LaunchGridOS is a proprietary software platform that provides AI Employees working inside a member workspace. Your AI Employees are configured using the information you provide, including your voice, what you sell, who you serve, and how you work. Depending on your plan, your workspace includes one or more AI Employees, onboarding, and related features described at checkout.
3. Your Account
You are responsible for your account credentials and for activity under your account. Your membership covers one business and one workspace unless we agree otherwise in writing. Keep your contact information current so billing and service notices reach you.
4. Subscriptions, Billing, and Cancellation
- Billing. Subscriptions are billed monthly in advance through our payment processor, Stripe, at the price shown at checkout, plus any applicable taxes. Your subscription renews automatically each month until you cancel.
- Cancellation. You can cancel at any time. Cancellation takes effect at the end of your current billing period, and you keep access until then. There is no contract, minimum term, or cancellation fee.
- Founding rate lock. If you join at a founding rate, that rate stays in effect for as long as your subscription remains continuously active. If you cancel and later rejoin, the then-current pricing applies.
- Price changes. We may change pricing for new members at any time. Price changes do not affect an active founding-rate subscription.
- Failed payments. If a payment fails, we may retry it and suspend the workspace until payment succeeds.
5. Refunds
Because the Service begins with personal onboarding and immediate access, subscription fees are non-refundable except where the law requires otherwise. If something has gone wrong, contact us and we will work with you in good faith.
6. Onboarding and Communications
Some plans include a 1:1 onboarding call, scheduled after checkout at mutually available times. By providing your email and phone number, you agree to receive service emails and, where you have opted in, marketing emails and text messages. You can opt out of marketing at any time: reply STOP to any text, or use the unsubscribe link in any email. Message and data rates may apply.
7. Your Content and Your Outputs
You own your content. The materials and information you provide to your workspace remain yours. You give us a limited license to host and process them solely to operate the Service for you.
You own your outputs. As between you and LaunchGrid, the deliverables your AI Employees produce for you belong to you, and you may use them in your business without restriction.
You are responsible for having the rights to the content you provide and for how you use the outputs.
8. Our Platform
LaunchGrid owns the Service itself: the LaunchGridOS software, the AI Employee systems, workflows, designs, and trademarks, including "LaunchGridOS," "Your AI Team," and the AI Employee names. Your subscription is a license to use the Service, not a transfer of any ownership in it. You agree not to copy, resell, reverse engineer, or attempt to extract the underlying systems.
9. About AI-Generated Work
AI Employees are capable, and they are not perfect. Outputs can contain errors, omissions, or statements that need your judgment. The Service is built around your review: sensitive actions wait for your approval, and you are responsible for reviewing work before you rely on it or send it to customers. Outputs are not legal, financial, tax, or medical advice.
10. No Guarantee of Business Results
We promise a working product and honest effort. We do not promise revenue, savings, or any particular business outcome. Your results depend on your business, your market, and how you use the Service.
11. Acceptable and Fair Use
- Use the Service only for lawful purposes and your own business.
- Do not use it to produce unlawful, deceptive, or harmful content, or to violate others' rights.
- Do not probe, disrupt, or overload the Service, or share access with other businesses.
- Fair use. Plans include generous usage intended for the ordinary operation of one business. We may set or adjust reasonable usage limits to keep the Service fast and available for every member, and we will communicate limits clearly if they apply to you.
12. Availability and Changes to the Service
We work to keep the Service available and improving, and we push updates to member workspaces on an ongoing basis. Features may change as the platform evolves. The Service may occasionally be unavailable for maintenance or reasons outside our control.
13. Termination
You may cancel as described in Section 4. We may suspend or terminate an account that violates these Terms, with notice where practical. On termination, your license to use the Service ends. You may request a copy or deletion of your workspace content as described in the Privacy Policy.
14. Disclaimers and Limitation of Liability
The Service is provided "as is" and "as available," without warranties of any kind, express or implied, to the fullest extent allowed by law. To the fullest extent allowed by law, LaunchGrid will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim relating to the Service is limited to the amounts you paid us in the twelve months before the claim arose. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
15. Indemnification
You agree to defend and hold LaunchGrid harmless from claims arising out of your content, your use of the outputs, or your violation of these Terms.
16. Governing Law and Disputes
These Terms are governed by the laws of the State of New Mexico, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Bernalillo County, New Mexico, and both parties consent to that venue. Both parties waive any right to a jury trial to the extent permitted by law.
17. Changes to These Terms
We may update these Terms as the Service evolves. If a change is material, we will update the date above and notify you by email or in the app. Continued use of the Service after changes take effect means you accept the updated Terms.
18. Contact
Questions about these Terms: email [email protected], or write to Andres Olguin LLC, 5203 Juan Tabo Blvd NE, Suite 2B, Albuquerque, NM 87111, USA.