Privacy Policy

Effective Date: 12/18/2024

Last Updated: 12/18/2024

At LaunchGrid.ai, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or use our services. By accessing or using LaunchGrid.ai, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

a. Information You Provide to Us When you register, sign up for a trial, purchase a subscription, or interact with our site, you may provide us with the following information:

- Personal Identification Information — Name, email address, phone number, and billing information.

- Account Information — Username, password, and any preferences you set within the platform.

- Payment Information — Payment details like credit card information, billing address, and transaction history.

- Support Requests — Information shared with our support team via email, chat, or forms.

b. Information We Collect Automatically When you visit our site or use our services, we automatically collect certain data, including:

- Device Information — IP address, browser type, operating system, and device type.

- Usage Data — Pages visited, time spent on pages, and other interaction details.

- Cookies and Tracking Technologies — Cookies, beacons, and similar technologies to track user activity and enhance your experience.

c. Information from Third Parties We may receive information from third-party service providers, such as payment processors, analytics providers, and marketing platforms.

2. How We Use Your Information

We use the information we collect to provide, improve, and personalize our services. Specifically, we may use your data for the following purposes:

- Account Creation & Management — To register, create, and manage your user account.

- Payment Processing — To process payments, issue invoices, and manage refunds.

- Service Delivery — To provide access to our platform and ensure smooth functionality.

- Customer Support — To respond to your support requests and troubleshoot issues.

- Marketing & Communications — To send you updates, product announcements, and special offers (you can opt-out of marketing communications at any time).

- Analytics & Improvement — To analyze usage patterns, improve features, and optimize performance.

- Legal Compliance — To comply with legal obligations, prevent fraud, and enforce our Terms and Conditions.

3. How We Share Your Information

We do not sell your personal information. However, we may share your data with trusted third parties for the following reasons:

- Service Providers — We work with vendors who assist with payment processing, email delivery, and analytics.

- Legal Compliance — We may share data if required by law, legal process, or to protect our rights, property, and safety.

- Business Transfers — If LaunchGrid.ai is acquired, merged, or restructured, your data may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

LaunchGrid.ai uses cookies and similar tracking technologies to enhance your experience and track user behavior. Cookies help us recognize repeat visitors, store user preferences, and personalize content. You can manage or disable cookies through your browser settings, but some features of the site may not work as intended.

Types of Cookies We Use:

- Essential Cookies — Required for site functionality.

- Analytics Cookies — Used to track user behavior and improve site performance.

- Marketing Cookies — Used to deliver personalized ads and track engagement.

5. How We Protect Your Information

We prioritize the security of your personal data. Here’s how we protect your information:

- Encryption — All sensitive data is encrypted during transmission using SSL (Secure Socket Layer) technology.

- Access Controls — Access to your information is restricted to authorized personnel only.

- Data Minimization — We only collect and retain the data necessary for specific purposes.

- Regular Audits — We regularly review our security practices to protect against potential vulnerabilities.

6. Your Rights and Choices

You have control over your personal information. Depending on your location, your rights may include:

- Access & Portability — Request access to the data we hold about you.

- Correction — Correct inaccurate or outdated information.

- Deletion — Request deletion of your personal information (except where legally required to retain it).

- Marketing Preferences — Opt-out of promotional communications at any time.

To exercise any of these rights, please contact us at [email protected].

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. When data is no longer required, we delete it or anonymize it in accordance with applicable laws.

8. International Data Transfers

If you are located outside the United States, be aware that your information will be transferred to and processed in the United States. By using our services, you consent to this transfer.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we discover that a child has provided us with personal information, we will delete it immediately. If you believe a child has provided us with their information, please contact [email protected].

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are made, we will post the updated policy on this page, and, if significant, we will notify users by email. Continued use of our site after the update signifies acceptance of the revised policy.

11. Contact Us

If you have any questions, comments, or concerns regarding this Privacy Policy, please contact us at [email protected].

By using LaunchGrid.ai, you agree to this Privacy Policy. If you do not agree, please discontinue use of the site and services.